Return Policy

At AllureWhite, we want you to be 100% satisfied with your purchase. If you are not completely happy with your order, we offer a hassle-free return process.

1. Return Eligibility

  • Returns must be requested within 30 days of receiving your order
  • Items must be unused, unopened, and in their original packaging
  • Opened or used whitening gels, strips, and toothpaste are non-refundable for hygiene reasons
  • Proof of purchase (order confirmation or receipt) is required for all returns

2. How to Initiate a Return

  1. Contact our customer support at support@allurewhite.com with your order details
  2. Our team will provide return instructions and the return shipping address
  3. Carefully pack the items and send them back using a trackable shipping method
  4. Once received and inspected, we will process your refund or exchange

3. Refunds & Processing Time

  • Approved refunds will be credited to the original payment method within 5-10 business days
  • Shipping costs are non-refundable, and the customer is responsible for return shipping fees
  • If you received a damaged or defective item, please contact us immediately for a free replacement

4. Exchanges

If you prefer an exchange instead of a refund, let us know when requesting your return. Exchanges are subject to product availability.

5. Non-Returnable Items

  • Opened or used oral care products (whitening gels, strips, toothpaste)
  • Gift cards and promotional items

For any questions regarding returns, feel free to contact us at support@allurewhite.com.

Thank you for shopping with AllureWhite!